Product Management vs Interaction Design
One of the questions that gets escalated to me most often these days is some permutation of, “What is the difference between product management and interaction design?” It is particularly hard to...
View ArticleThrow out your product specs…
I don’t like requirements documents. There, I said it. I’ve been thinking about this latently for a number of months now, but all of this thinking really caught up with me this weekend. We’ve been...
View ArticleThe Right Way to Fight
The term ‘conflict’ typically carries with it negative connotation. But it’s something I have been thinking a lot about lately, and I feel like conflict is not necessarily a bad thing. As our company...
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What is Net Promoter Score (NPS) and how is it used?
I first read about Net Promoter Score on Eric Ries’s blog almost a year ago. I found the concept to be really compelling. In recent conversations with lots of budding entrepreneurs, I have realized...
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Product Management is about Product Discovery
I’ve always believed product management is all about discovery. As time goes on, I’m seeing that others are also beginning to get on the bandwagon and think it’s a cool thing to believe. But I get...
View ArticleCustomer service vs. irrational client demands
Trying to deliver great customer service without bowing to irrational client demands takes a somewhat tricky balancing act and some courage. The truth is, the customer is NOT always right. At end of...
View ArticleWhere should Product Management live on the org chart?
I think it’s surprising, given how critically important product management is to most tech companies, how few people really know anything about it. A lot of companies (including tech companies) either...
View ArticleControl the narrative – become a product evangelist
Through a recent newsletter from the Silicon Valley Product Group, I came across a great article by Marty Cagan about, product evangelism, which I see as essentially helping people to imagine the...
View Article#SXSWi — Hardcore vs. Casual games and gamers
I’m in an interesting talk at South by Southwest Interactive (2012) put on by Jack Buser and Scott Rohde (from PlayStation). I figure it makes sense to write a few live thoughts as I’m listening since...
View Article#SXSWi — How to get users addicted to your content
I love addiction; perhaps because I have a very addictive personality. As such, I was drawn to the talk here at South by Southwest by @taraattrulia about engineering addiction. She’s going pretty...
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